What 100 MB actually holds — and why attachments, not chats, decide

Onsites AI · Aug 28, 2026

Every Onsites AI workspace starts with 100 MB of storage, included forever. It sounds small next to the terabytes cloud marketing promises — until you remember what a support conversation actually weighs. Text is measured in bytes; conversations are what a help desk is made of. The 100 MB tier holds countless messages.

What counts toward storage

Chats, emails and attachments all count. Documents, quotes and invoices you generate in Onsites Mail live in the same account. The catch — the good kind — is the difference in scale:

Read the last two rows together: one photo can outweigh thousands of text messages. That is the whole storage story. Teams that trade in words — support, sales follow-up, order status — can run on the free tier for a very long time. Teams that trade in screenshots, site photos and scanned documents fill space faster.

When you need more, the meter is one line

Storage comes in rolling monthly packs at $1 per GB:

Add a pack the day you need it, prorated into your billing; drop it when the archival season is over. Downgrading never deletes data — if your pack shrinks below what your data occupies, nothing is deleted; the workspace simply pauses new uploads until you make room or add capacity again.

Two details people ask about

• Can I start without paying anything? Yes — 100 MB is the permanent free tier, not a trial. The first payment of any kind (a seat, a pack, credits) removes the "Powered by Onsites AI" watermark permanently.
• If I store data and want my money back? A pack can be refunded within 14 days while it holds nothing — data stored beyond the included 100 MB counts as consumed capacity. Fair in both directions: the terms are in black and white before you pay.
• Self-hosted? Storage never enters the picture: on that track you provide the disks, and there are no storage fees at all.

See how long 100 MB lasts you — start free Storage packs and full pricing

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