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Help desk, CX and AI — without the hype.

Practical notes for teams that sell, support and invoice daily. Filter by topic, or read the latest below.

The $0.99 meter: what per-resolution AI really costs a team that's doing well

3,000 deflected conversations × $0.99 ≈ a $2,970 AI bill for the month. The math side by side with flat meters.

AI credits explained: what $10 actually buys in a working support team

1,100 credits, one price list: drafts at ≈$0.03, Harness runs at ≈$0.24, and a realistic week on paper.

What 100 MB actually holds — and why attachments, not chats, decide

Text is measured in bytes, photos in megabytes. Where the storage meter really goes, and the $1/GB fix.

Why most help desks hide the cost of "unlimited" AI

Per-seat walls, per-resolution meters and the $0.99 math you never asked for. And what transparent metering looks like.

Cloud or self-hosted? A decision framework for support teams

Data residency, budgets, offline needs and when a self-hosted annual license actually wins.

One database for support, sales and invoicing

Why stitching tools together quietly costs more than the subscriptions.

More posts coming. Meanwhile, start using the product — it’s free.